Vice President of Customer Service American Water
It is a difficult balance to find the optimal settings for tolerance configuration in SAP for utilities.
Finding this balance is often a matter of trial and error, coupled with lengthy and expensive analysis.
In the worst cases large numbers of these exception types lead to late billing, lost revenue and customer dissatisfaction.
Torch provides the ability to model the tolerance changes before they are made, allowing you to analyze and model different tolerance limits before adjusting them and automatically closing or releasing the affected implausible or outsorts.
Torch leverages the use of the Node5Diffuser algorithm to accelerate the analysis of the implausibles, billing outsorts and invoicing outsorts, drastically decreasing the time it takes to identify the tolerance 'sweet spot'.
Torch means that you can conduct 'what if' analysis, to evaluate the effectiveness of different tolerance settings, to determine the optimum configuration. And, it enables the automated release of implausibles, billing outsorts and invoicing outsorts based upon the optimum tolerances.
In addition to producing metrics, Torch can also be configured to automatically release of all three exception types based on customzied values.
When run on-line, the reports also allow agents to carry out manual release activities directly without resorting to launching new transactions, and there is specific functionality to bulk 'clean up' BPEM cases.
For more information about pricing of Torch and any other of our solutions simply get in touch.