Vice President of Customer Service American Water
In a SAP Utilities environment back office work can come from many different processes and issues.
Wiith limited time and resources it’s important to prioritize these efficiently, The BDEx Dynamic Work Center is about getting the right work, to the right people, at the right time and in the correct sequence.
Work is prioritized based on pre-determined rules, and then allocated to the correct agent's single inbox automatically without requiring lots of manual steps.
The Dynamic Work Center streamlines the process of allocating back office work in an SAP Utilities environment, enabling greater efficiency, reducing cherry picking of work and enabling back office managers to gain complete visibility and control of their team's workload.
Simplifies re-distribution of work- work can be orchestrated in a more dynamic way to support your business priorities
Enforce prioritization and reduce cherry picking of work by configuring predefined rules
Dynamic Work center gives back office managers greater control of their workload and facilitates the management of accurate reporting statistics
Streamlines the process of allocating back office work in an SAP Utilities environment
BDEx Apps are available on a simple annual pricing plan with 24/7 support meaning you can benefit from rapid ROI with no upfront capital investment.
The BDEx Dynamic Work Center provides a Unified Inbox for each service agent - where 'work' can be automatically received and managed. The Unified Inbox pulls all relevant information into a single transaction - meaning BPEM cases, Workflow items from IS-U and CR&B and Collection Items are collected together into a single, seamless view.
The ‘Get Work’ button identifies and allocates workload by taking into account current priorities and then distributes it based on the weightings you provide - directly to the right agents.
For managers and team leads, the Dynamic Work Center Manager View delivers an instant centralized view of work across your organization, including what each agent is working on and watching - making it easier to re-distribute work as demand dictates or when agents call in sick.
The powerful 'inform when resolved' option manages open outstanding items and agents also get a personalized view of tasks relevant to them including open, watched and closed items.
For more information about pricing of BDEx Dynamic Work Center and any other of our BDEx solutions simply get in touch.