Privacy Policy

Privacy Statement

Basis Technologies respects your privacy. These guidelines set out how we use and protect your personal information.

We may collect, store and use your personal information to support and enhance our relationship with you. We will not sell your personal information nor provide, or allow access, to any unrelated third party other than as specifically provided for by law. Please contact Basis Technologies if you have any privacy questions or concerns. You may also ask to see the personal data you have given us and request amendment, correction or deletion. We take all reasonable measures to protect the security of your personal data through the use of appropriate systems and processes.

The Information we collect about you

We may collect, store and use personal data in order to enhance your website visit, support your relationship with us, respond to requests for information, and assist you with technical questions or to follow up with you after your visit. We may also collect, store and use non-personal data about your visits to, and use of, our website.

We may collect information when you interact with us. Examples of when this may happen include occasions when you:

  • Register on our website
  • Request us to provide you with specific information
  • Request assistance from our online advisors
  • Subscribe to a publication, newsletter or a mailing list
  • Request specific downloadable material
  • Provide feedback
  • Visit Basis Technologies websites or those of our affiliates
  • Communicate with us through electronic media.

When you interact with us we may ask for some of the following information: your name, e-mail address, IP address, phone number, occupation, employer, industry, and other information that is needed in order to effectively process any request you make.

We may collect information relating to your online interactions with us, including your IP address, the pages you view and the links and information that you click or request, so that we can offer you a more consistent and personalised experience in your relationship with us, and better serve your needs through customisation of our content and marketing materials. We may use your information to make recommendations to you and to send you customised communications.

The information you provide will be kept confidential, and is only collected and processed for our legitimate business purposes and to enhance our interaction with you.

Communications with you

We may send you information about our various products and services, or other related information that may be of interest to you. Only Basis Technologies will send you these direct communications. If you do not wish to receive such communications please notify us by providing us with the following information: Your contact name, Company name, Full address details, telephone number, email address; and sending it to: Legal, Basis Technologies Holdings Limited, Spencer House, 23 Sheen Road, Richmond, Surrey, TW9 1BN, United Kingdom.

To unsubscribe from email communications, a link will be provided in all e-mails.

Please allow up to ten days for your request to be effected.

Sharing of your information

We may share your information with our agents or contractors performing services for Basis Technologies, such as our Service Providers and marketing sub-contractors. If so we will seek to ensure that your information is only used in connection with the functions these parties perform for Basis Technologies and that equivalent confidentiality and security processes are complied with.

Basis Technologies will disclose your personal information to the extent required by applicable law, if so ordered or directed to do so by a relevant court or enforcement agency.

Your information may be transferred within and outside of the United Kingdom, United States, Canada and Europe. We apply this privacy policy consistently throughout our operations and regardless of location.

Your rights

At your written request, and subject to your payment of our administrative fee as set out in law, within 40 days we will inform you about the type of personal information we hold about you, the purposes for which it is held and any potential recipients of your information. Upon notification of any inaccuracies in the information we hold we will, within a reasonable time, amend or cease to use any information that is factually inaccurate or irrelevant to our processing purposes.

Customised experience

We use technology to help us deliver a customised experience in our relationship with you. We utilise ‘cookies’ to help us customise our content and enhance your experience when you interact with us. Cookies may be a clear image, pixels, text, log files, web beacons or other tracking technology that are placed on your device. You can modify your device settings to reject, refuse or remove cookies. If you choose not to accept cookies our website may not work as intended and you may be prevented from accessing certain content.

We use cookies as part of our process to provide you with an enhanced customised experience in your interaction with us. We work with trusted partners who use cookies to help us deliver more relevant content when you visit our, and other, websites. Our trusted partners may use cookie information gathered from your visits to Basis Technologies to deliver content via the internet, whether you are on a Basis Technologies website or another website. They may also use cookies to measure the effectiveness of the content they deliver. Information within cookies may include details as to your page interaction and the websites you have visited.

Web Beacons

We may use web beacons or other related technologies on our website or in our communications, which recognise cookies held on your system. We use this technology to improve our effectiveness and appropriateness in communicating with you by measuring the level of nature of responses to a particular communication. We will not share any personal information collected through these web beacons with any third party, except with our service providers as detailed above. You can disable many web beacons by rejecting cookies.

Third Party sites

We may provide links to other third party sites within our website and communications. Please be aware that these sites may collect personal information about you. Our privacy statement and commitment does not cover the information practices of those sites.

Changes to our Privacy Statement

We occasionally update our privacy policy. If we make any changes, we will reflect this in this privacy statement, and update the effective date at the end of this section. We advise you to check periodically for any changes we may have made.

Contact us

If you wish to contact us in relation to our privacy policies, please use the following


Contact Legal, Basis Technologies Holdings Limited, Spencer House, 23 Sheen Road, Richmond, Surrey, TW9 1BN, United Kingdom.

Effective Date

This Privacy Statement is effective 1 January 2015.