Following the success of the Utilities Solutions User Group, held at the SAP for Utilities conference in September 2015, Basis Technologies will be hosting a series of panel based webinars where some of the leading figures within the Utilities industry will discuss the importance of implementing change in the digital transformation and the effect the digital disruption is having on Utilities running SAP.
These webinars are an excellent opportunity for utilities professionals to get a deeper insight into how fellow utility companies are using software to improve their customer service and keep billing issues at bay, as well as discussing future trends that will impact the industry.
Join us for this joint webinar on May 5th 2016 where we’ll be joined by John Hoffman, Customer Service Operations Manager at TPU, Todd McGregor, Project Management Office Leader at PEPCO and Craig White, Managing Director at Accenture to discuss the effect of digital transformation on Utilities.
Basis Technologies have been working with Accenture, Tacoma Public Utilities and Pepco to reach new levels of customer service. With the help of BDEx TPU have managed to improve billing accuracy and reduce their exceptions backlog by 70% in just a week, you can read the full success story here.