Utilities Solution Panel Webinar

Following the success of the Utilities Solutions User Group, held at the SAP for Utilities conference in September 2015, Basis Technologies will be hosting a series of panel based webinars where some of the leading figures within the Utilities industry will discuss the importance of implementing change in the digital transformation and the effect the digital disruption is having on Utilities running SAP.

These webinars are an excellent opportunity for utilities professionals to get a deeper insight into how fellow utility companies are using software to improve their customer service and keep billing issues at bay, as well as discussing future trends that will impact the industry.

Join us for this joint webinar on May 5th 2016 where we’ll be joined by John Hoffman, Customer Service Operations Manager at TPU, Todd McGregor, Project Management Office Leader at PEPCO and Craig White, Managing Director at Accenture to discuss the effect of digital transformation on Utilities.

Basis Technologies have been working with Accenture, Tacoma Public Utilities and Pepco to reach new levels of customer service. With the help of BDEx TPU have managed to improve billing accuracy and reduce their exceptions backlog by 70% in just a week, you can read the full success story here.

16th December: Utilities Solutions Webinar: Control and Automate BPEM closure in SAP

Closing a BPEM exception when the problem isn't fully resolved can leave hidden errors in your SAP system, that become a risk to both revenue and customer satisfaction.

In this webinar recording, we’ll demonstrate how to successfully enforce the link between an Exceptions case and its underlying root cause.

We will also provide practical examples of how BPEM closure control can improve your exception management performance, reduce complaints and reduce trapped cash.

You can watch the recording here now..

Webinar - Deliver true customer-centric service for Utilities running SAP

Basis Technologies are launching a new Utilities Webinar series, focusing on how to improve the customer experience for the Utilities industry. The first webinar in the series is on 'Deliver true customer-centric service for Utilities running SAP' on September 9th, presented by Trevor Ticehurst.

Utilities Solution Director Trevor Ticehurst has wealth of experience in software development and consulting, and leads the Utilities Practice for Basis Technologies to deliver game changing products that transform the customer experience. He'll be drawing on his expertise to discuss some of the key issues customers face when running SAP for Utilities. Register here

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