Vice President of Customer Service American Water
Business and technical exceptions significantly interrupt business processes and can negatively impact customer experience.
If you could gain full visibility of your underlying data for each exception, imagine the improvement in customer satisfaction.
Exceptions Analytics provides insight into the exceptions resident within the SAP system and the customer affected, pulling together an aggregated view of all open and outstanding IS-U specific exception types across the business.
This doesn't just apply to BPEM cases, it also looks at locks, outstanding billing orders and workflows, so you can drill down into the results and export them.
Exceptions Analytics quickly identifies all SAP IS-U and CR&B exception types including not only BPEM cases but also implausible readings, billing outsorts, switch documents, blocks and locks. It aggregates data to summarize the total volumes for each exception type and then categorizes each exception type to provide additional information to give insight such as the bill order types for each billing order.
The MiniCube enabled detailed display means you can drill down into the underlying data for each exception and subcategory type.
For more information about pricing of Exception Analytics and any other of our solutions simply get in touch.