TPU to share their experience on 'How to Improve Billing KPI's" in SAP CR&B
Sue Daulton, Management Analyst at Tacoma Public Utilities, will share her experience and talk about "Improving Billing Agent UI Experience While Improving Billing KPIs" at SAP for Utilities, Huntington Beach, CA next month.
The presentation will include the technical activities to achieve project goals and an overview of the timeline, change management approach, and results. Information will be shared on billing agent input and collaboration which created an early sense of ownership and adoption. Also included will be the value of analytic tools, such as BDEx, to manage the large volumes of meter readings, exception handling and billing/invoicing in SAP, providing new visibility into all aspects of the Meter to Bill process enabling a sustained level of improvement.
The audience will learn how Tacoma Public Utilities was able to reduce exception handling from 13.1% to 4% through improvements, automation, and new tools for billing agents. In addition they were able to improve cycle time from 70% on-time billing to 95% while reducing labor costs by 28%.
Don't miss this session on Tuesday 11th October at 2:50 PM in Customer Track 1.