Utilities Solution Webinar Recording -Effective Exceptions Reduction through Tolerance Optimization
Prevent high Back Office exception rates
If you're a Utility running SAP, you need to find the right balance between customer service and exceptions management.
In this webinar we'll demonstrate how you can find the optimal settings for tolerance optimization in SAP IS-U and CR&B.
We'll also provide hands-on examples of how Torch - provides effective exceptions reductions using tolerance optimization for the key billing pain points such as implausible readings and both billing and invoicing outsorts.
Utilities Solution Consultant Hayley Harford has extensive experience within the Utilities industry with strong functional knowledge on SAP invoicing, billing and exceptions management. She'll be drawing on her expertise to discuss some of the key issues customers face when running SAP CR&B and IS-U.