Conferences

Meet us in person at SAP for Utilities, Huntington Beach

Meet us at SAP for Utilities 2017

Basis Technologies' Utilities Solutions team is excited to announce that we will be attending SAP for Utilities 2017 and we've been working tirelessly to make sure its the best one yet!

Come and meet us at stand 16 in Huntington Beach, CA, September 10-13, to experience the hype around the leading utilities solutions tool BDEx. You will be able to see a demo of the tool and get to speak to existing users to find out how BDEx has revolutionized their customer experience.

BDEx is the must have tool for any utility running SAP CR&B and IS-U to ensure best in class exceptions management that reduces operational costs and improves customer excellence. And if you’re evaluating SAP CR&B for a future implementation, you need to ensure that you have BDEx to support you!

If you are looking to:

  • Gain 360 degree customer view in ONE screen
  • Dramatically reduce call handling times
  • Increase first time resolutions rates
  • Significantly reduce exceptions quickly
  • Increase customer satisfaction
  • Optimize agent performance through analytics and workflow
  • Rapidly identify late billed customers and the root cause
  • Enable continuous delivery for SAP

....then please come and meet our experts at stand 16, and find out how the BDEx and ActiveControl automation tools can help your business.


Our customers Puget Sound Energy, DTE, TECO, Hydro One will be at the show! Don't miss their speaker sessions!

DTE 11 Sep 2017, 11:40 DTE Energy for Everyone: Experience the Customer Innovation Journey in Motor City

Puget Sound Energy 12 Sep 2017, 2:10 PM "Get to Zero" - PSE's Customer Driven Digital Transformation Initiative

Meet us at CS Week

CS Week Conference 2017 Forth Worth, TX

Basis Technologies will be showcasing BDEx, the leading exception management tool suite for Utilities running SAP CR&B, at CS Week on May 23-26 at Forth Worth Convention Center, Forth Worth, TX.

Come and visit us at booth #638 to learn why major utility companies, such as Puget Sound Energy, Atmos Energy and Tacoma Public Utilities, trust BDEx apps to improve their customer service. So far, BDEx solutions have transformed the customer experience for 22.5 million utility customers worldwide.

Last year, Tacoma Public Utilities (TPU) was named a finalist in the coveted CS Week utility industry awards, in the category of innovation in customer service. This year, Utilities solutions expert Trevor Ticehurst will co-present with Margo Fengler-Nunn of Tacoma Public Utilities on 'Empowering Service Agents to Delight Our Customers' to tell the story of how the company achieved their great success. Wednesday May 24th at 10:45-11:45 in room 201C.

Don't miss it! See you in Forth Worth!

Basis Technologies to exhibit at CS Week 2016

CS Week Conference 2016 Pheonix, Arizona

Basis Technologies will be showcasing BDEx, the leading exception management tool suite for Utilities running SAP CR&B, at CS Week on April 26th to April 29th at the Pheonix convention centre in Pheonix, Az.

Come and see us at Booth #937 to learn why major utility companies, such as Puget Sound Energy, Atmos Energy and Tacoma Public Utilities, trust BDEx apps to improve their customer service. So far, BDEx solutions have transformed the customer experience for 22.5 million utilities customers worldwide.

Timely and accurate back end processes are a fundamental building block of exceptional customer service in the Utilities industry. Basis Technologies’ add-ons for SAP can help you to:

  • Consolidate and accelerate exceptions management
  • Answer customer inquiries faster and more proactively
  • Measure agent performance accurately
  • Convert transactional data into insights that drive better decisions

Book an appointment with our team of specialists, for a hands on demo of our BDEx solutions:

Basis Technologies to exhibit at the SAP for Utilities Conference

Basis Technologies will be showcasing BDEx, the leading exception management tool suite for Utilities running SAP CR&B at the SAP for Utilities Conference on September 13-16, Hyatt Regency, Huntington Beach, CA.

The SAP for Utilities conference is the most comprehensive SAP for Utilities conference in North America and for many utilities, the only conference they attend annually. The event unites over 1,000 utilities professionals to embrace innovative solutions, fresh ideas and top strategies to improve on overall business performance.

SAP for Utilities is North America's most comprehensive utilities conference designed specifically for this ever-evolving community.

Now in its eighth year, SAP for Utilities has become the go-to event uniting over 1,000 utility professionals from across the globe.

So far, BDEx solutions have transformed the customer experience for 22.5 million utilities customers worldwide. Utility companies that already use BDEx apps to improve customer service include Puget Sound Energy, Atmos Energy and Tacoma Public Utilities.

If you'd like to see how some of our BDEx solutions such as the Customer Centric Hub can help you tackle some of the toughest customer service challenges utilities face, visit us at Booth 4and ask our team for a demo.

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