Webinar: Improve back office performance with detailed analytics

It’s critical that exceptions are fixed first time and in a timely manner. But it is difficult to gauge the effectiveness of your Back Office without the right metrics in place.

There can be many different reasons why a utility may experience a spike in exceptions including seasonal variances or changes to processes or functionality.

In this webinar we will demonstrate how the new release of the Boomerang app provides analytics on exceptions aging and re-work.

We will show how the alerting capabilities in Boomerang can be used to monitor changes in exception inflow volumes and proactively manage work prioritization.