Webinar - Deliver next generation customer service for Utilities running SAP
Significantly improve billing accuracy and reduce average call handling time by up to 50%
If you're a Utility running SAP, you'll know all about exceptions and the negative impact they can have on customer satisfaction.
Watch this webinar where we'll demonstrate how you can reduce your exceptions backlog, significantly improve billing accuracy and reduce average call handling time by up to 50% so you can deliver excellent customer service.
We'll also provide hands-on examples of how BDEx version 4.0 can help you gain a 360 degree view of the customer, showing all open work, past interactions, completed work and invoice history in real time.
Utilities Solution Director Trevor Ticehurst has wealth of experience in software development and consulting, and leads the Utilities Practice for Basis Technologies to deliver game changing products that transform the customer experience. He'll be drawing on his expertise to discuss some of the key issues customers face when running SAP for Utilities.