Book a BDEx Suite Demo
If you're evaluating exceptions management for SAP you've come to the right place.
Our BDEx apps are fast-to-implement, tried and trusted software solutions for SAP CR&B, designed to tackle some of the toughest challenges that utilities face.
Please complete the form opposite and provide as much detail as you can so that our experts can prepare a tailored demo to address your challenges.
And, we'd appreciate it if you could provide comprehensive contact details so that we can discuss your exact needs before the demo.
- BDEx Customer Centric Hub - the only tool that gives a real-time, customer centric view of all relevant customer interactions and issues from CR&B including BPEMs, Service Orders and Billing Blocks.
- BDEx Dynamic Work Center - streamline and automate the allocation of back office work for greater efficiency and reduced cherry picking.
- BDEx BPEM Closure Control - understand the link between BPEM cases and their underlying root cause. No more double handling of work and fewer recurring tickets.
- BDEx Connect - simple IoT integration for SAP IS-U, providing customer and billing information to external systems like C4C, Salesforce or multi channel applications.
- Blade - provide your business with a fast effective method of discovering late bill problem and tackle the underlying root causes.
- Torch - prevent high Back Office exception rates, avoid negative customer experience and adverse media attention through effective tolerance management.
- Boomerang -analyze rework rates across all exception case categories and re-allocate Back Office staff to meet the increased inflow of work.
- Exception Analytics - gain insight into the exceptions resident within the SAP system and the customer affected, pulling together an aggregated view of all open data.
- Predictive Customer Insight - identify hidden patterns within millions of historical data transactions to predict possible future customer behaviors.