Vice President of Customer Service American Water
In a SAP Utilities system it's a common mistake to close a BPEM exception when the problem isn't fully resolved, this can leave hidden errors in your SAP system, that become a risk to both revenue and customer satisfaction.
With BPEM Closure Control you can positively adjust your agents’ working practices and begin to improve your exception management performance, reduce complaints and reduce trapped cash.
It provides an easy way to configure rules so that BPEM exception cases are only closed when the relevant underlying issues are resolved, requiring no code just simple configuration.
BPEM Closure Control understands the link between BPEM cases and their underlying root cause, and makes it possible to automatically close cases where the root cause has already been rectified. Without BPEM Closure Control this is a laborious manual job. With BPEM Closure Control, it becomes a push-over.
Prevent double handling of work as Closure Control tightly monitors BPEM cases & enforces a link to the underlying problem ensuring that the correct cases stay open and obsolete ones are closed automatically
Can cleanse BPEM cases that are no longer relevant and close them automatically with zero human intervention
BPEM Closure Control offers an easy way to configure rules, with configurable pop-ups when an agent tries to close a case, so BPEM cases are only closed when relevant underlying issues are resolved
BPEM closure control can be scheduled to run as frequently as required or on an ad hoc basis
Save valuable time enabling priority cases to be focused upon instead of searching through exceptions unnecessarily.
BDEx BPEM Closure Control integrates seamlessly with the standard SAP BPEM functionality meaning that it can quickly be deployed for immediate benefit.
Ensure your agents are only working on value-add, constructive work items, not wasting their time dealing with the background noise of orphan BPEMs that need to be manually closed one by one. And distract from high priority, urgent items.
BDEx BPEM Closure Control removes errors from your SAP system preventing potential late billing and unlocking your meter to cash cycle to ensure smoother service to your customers and reducing the volume of repeat customer calls.
With this simple plug-in, in just a few days you can positively influence your agents’ working practices and begin to improve your exception management performance, reduce complaints and release trapped cash.
For more information about pricing of BDEx BPEM Closure Control and any other of our BDEx solutions simply get in touch.