BDEx BPEM Closure Control

Control and automate BPEM closure in SAP

In a SAP Utilities system it's a common mistake to close a BPEM exception when the problem isn't fully resolved, this can leave hidden errors in your SAP system, that become a risk to both revenue and customer satisfaction.

With BPEM Closure Control you can positively adjust your agents’ working practices and begin to improve your exception management performance, reduce complaints and reduce trapped cash.

It provides an easy way to configure rules so that BPEM exception cases are only closed when the relevant underlying issues are resolved, requiring no code just simple configuration.

BPEM Closure Control understands the link between BPEM cases and their underlying root cause, and makes it possible to automatically close cases where the root cause has already been rectified. Without BPEM Closure Control this is a laborious manual job. With BPEM Closure Control, it becomes a push-over.

Benefits

  • Prevent double handling of work as Closure Control tightly monitors BPEM cases & enforces a link to the underlying problem ensuring that the correct cases stay open and obsolete ones are closed automatically

  • Can cleanse BPEM cases that are no longer relevant and close them automatically with zero human intervention

  • BPEM Closure Control offers an easy way to configure rules, with configurable pop-ups when an agent tries to close a case, so BPEM cases are only closed when relevant underlying issues are resolved

  • BPEM closure control can be scheduled to run as frequently as required or on an ad hoc basis

  • Save valuable time enabling priority cases to be focused upon instead of searching through exceptions unnecessarily.

Configurable Closure Conditions Close obsolete BPEM exceptions automatically
Ensure users cannot close BPEM cases accidentally /sites/default/files/ClosureControl-2-CLOSE-BPEM-ISU-CR%26B%402X.png

Features

BDEx BPEM Closure Control integrates seamlessly with the standard SAP BPEM functionality meaning that it can quickly be deployed for immediate benefit.

Ensure your agents are only working on value-add, constructive work items, not wasting their time dealing with the background noise of orphan BPEMs that need to be manually closed one by one. And distract from high priority, urgent items.

BDEx BPEM Closure Control removes errors from your SAP system preventing potential late billing and unlocking your meter to cash cycle to ensure smoother service to your customers and reducing the volume of repeat customer calls.

With this simple plug-in, in just a few days you can positively influence your agents’ working practices and begin to improve your exception management performance, reduce complaints and release trapped cash.

Tech Notes

  • Software only - there’s no hardware, no appliances, or no low-level SAP tweaks required
  • Installed on your SAP system in just 1 day
  • Installation package uses our Node5 OneStep approach - so can be quickly implemented or backed out of your SAP landscape
  • Runs on SAP version 4.6c and above
  • Requires SAP FI-CA
  • All Databases and Operating Systems supported by SAP
  • HANA and cloud ready - with guaranteed support for future SAP technologies including migration to simplified suite
  • 24/7 global support provided by US and European staff.

Pricing

  • Annual subscription pricing with a simple 12 month license term
  • Evaluation licence available which can be converted to a full 12 month term.
  • 24x7 support included as standard
  • Maintenance included - with annual updates
  • Low risk pricing - with no upfront capital investment required
  • ROI typically achieved in 2-3 weeks


For more information about pricing of BDEx BPEM Closure Control and any other of our BDEx solutions simply get in touch.

Atmos reduce average call handling times with BDi Apps for SAP
Being able to see previous work history in BDEx is nice - you can quickly see past issues on the account, along with who was working it. The right-click functionality means you don't have to remember a list of t-codes. It's like having a mini-assistant to help you get to where you need to go faster

Brooke Warren
Manager, Customer Programs Atmos Energy