Exception Analytics

Get a complete view of your Exceptions universe

Business and technical exceptions significantly interrupt business processes and can negatively impact customer experience.

If you could gain full visibility of your underlying data for each exception, imagine the improvement in customer satisfaction.

Exceptions Analytics provides insight into the exceptions resident within the SAP system and the customer affected, pulling together an aggregated view of all open and outstanding IS-U specific exception types across the business.

This doesn't just apply to BPEM cases, it also looks at locks, outstanding billing orders and workflows, so you can drill down into the results and export them.

Benefits

  • Improved business performance as Exceptions Analytics provides analysis for all SAP IS-U exception types to provide a full picture of the issues across the customer portfolio, insight which without this is virtually impossible to obtain
  • Real time reports enable the business to have a better understanding of all the major current exceptions within their customer portfolio
  • Improve your workload management, as full visibility of issues are provided, so you can redirect your business focus
  • Detailed displays provide the underlying data with export capabilities so you can assist root cause analysis and resolutions
  • Because the Node5Diffuser lets you extract data from some of the largest database tables in SAP ERP - your report processing is accelerated up to 100x - maximizing your ROI.
Exception Analytics for SAP SAP IS-U exceptions analytics
Configurable Exception types SAP CRM replication error analytics

Features

Exceptions Analytics quickly identifies all SAP IS-U and CR&B exception types including not only BPEM cases but also implausible readings, billing outsorts, switch documents, blocks and locks. It aggregates data to summarize the total volumes for each exception type and then categorizes each exception type to provide additional information to give insight such as the bill order types for each billing order.

The MiniCube enabled detailed display means you can drill down into the underlying data for each exception and subcategory type.

Tech Notes

  • Software only - there’s no hardware, no appliances, or no low-level SAP tweaks required
  • Installed on your SAP system in just 1 day
  • Exceptions reporting across the SAP landscape accelerated up to 10x faster
  • Installation package uses our Node5 OneStep approach - so are quickly implemented or backed out of your SAP landscape
  • SAP Platforms Supported: SAP NetWeaver 7.0 and above
  • HANA and cloud ready - with guaranteed support for future SAP technologies including migration to simplified suite
  • 24/7 global support provided by US and European staff.

Pricing

  • Annual subscription pricing with a simple 12 month license term
  • Evaluation licence available which can be converted to a full 12 month term.
  • 24x7 support included as standard
  • Maintenance included - with annual updates
  • Low risk pricing - with no upfront capital investment required
  • ROI typically achieved in 2-4 weeks.


For more information about pricing of Exception Analytics and any other of our solutions simply get in touch.

American Water use BDi Apps- SAP for utilities
BDEx brings significant value by providing the customer-centric view of all the cases, which is critically important. With just a click a user can have access to menu options that can quickly resolve the cases.

Tammy MacLaughlin
CIS Release Lead - Business Transformation Program American Water