Case Study: How Pepco Holdings, a major US utility company, achieved total visibility into billing and invoicing

Pepco Holdings (PHI) is one of the largest energy delivery companies in the Mid-Atlantic region, delivering safe and reliable energy to more than 842,000 customers in the District of Columbia and Maryland.

Like many utility companies around the world, Pepco is heavily regulated. One of the key measurements is the time it takes to invoice its customers.

When the company started to use SAP CR&B, the revenue and billing department flagged that many invoices were not being issued on time, as the process involved in identifying late billing was proven difficult.

Download this case study to see how with the help of Basis Technologies, Pepco Holdings were able to solve their late invoicing problem with a simple SAP add-on tool.