CIS Lead American Water
Timely and accurate back end processes are a fundamental building block of exceptional customer service in the Utilities industry. Our add-on solutions for SAP help you:
Gain the foresight you need to resolve customer queries fast and reduce the number of exceptions dramatically by cleaning processes and eliminating root causes.
Give agents an intuitive tool that allows them to spend their time focusing on the customer rather than wading through different screens and systems.
Obtain previously unobtainable insights into transactional data for faster, more effective decision making.