Timely and accurate back end processes are a fundamental building block of exceptional customer service in the Utilities industry. Our add-on solutions for SAP help you:

  • Consolidate and accelerate exceptions management
  • Answer customer inquiries faster and more proactively
  • Measure agent performance accurately
  • Convert transactional data into insights that drive better decisions
American Water use BDi Apps- SAP for utilities
"Our users love BDEx. I cannot imagine navigating through the thousands of business process exception cases without the benefit of BDEx."

Tammy MacLaughlin
CIS Lead American Water

Gain the foresight you need to resolve customer queries fast and reduce the number of exceptions dramatically by cleaning processes and eliminating root causes.

Give agents an intuitive tool that allows them to spend their time focusing on the customer rather than wading through different screens and systems.

Obtain previously unobtainable insights into transactional data for faster, more effective decision making.

Start improving customer satisfaction in weeks with our accelerated deployment methods.